HOTEL ASSISTANT FRONT OFFICE MANAGER RESUME

FLORI ROTHENBERG

116 S. Fairfax Avenue, Los Angeles, CA 90036 || C: (323)937-3931 | f.rothenberg@quest-i.com

PROFESSIONAL EXPERIENCE
HOTEL ASSISTANT FRONT OFFICE MANAGER, 11/2010 - PRESENT

RESPONSIBILITIES
    Meet with desk agents to get any pertinent information; Review front desk logbook for any other information or incidents; Review all arrivals noting any special requests or challenges; Assess whether any guest relocation will be necessary; Make sure all departments shifts are covered as scheduled cover as necessary; Follow established key control policy; Ensure proper credit policies are followed; Inspect all vip arrival rooms; Assist guests with services requests; Personally develop close working relationships with the above vendors; Assist with front desk functions in the absence of the desk agent; Assist guests with making reservations for future dates; Attend departmental meetings training classes/seminars when scheduled; Professional contact via telephone with all other hotel departments like reservations sales housekeeping bell staff and engineering to make sure that hotel services are coordinated to provide the best in guest employee satisfaction; Assist guests and other departments with shipping receiving needs; Log all package messages in the property management system as required by the hotel; Check package log and storage daily to make sure that all packages are being kept track of properly that all guests are aware of the receipt of anything.

SKILLS AND QUALIFICATIONS
  • Three years of working experience as Hotel Assistant Front Office Manager
  • Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Talk to others to convey information effectively.


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